Account Manager - High Street and Specialist

We are seeking an Account Manager to champion our High Street and Specialist customers, acting as their advocate within Hallmark. As the primary Commercial lead, you will manage the key relationships with retailer buyers and commercial contacts, ensuring the seamless execution of proactive and collaborative joint business plans. By delivering exceptional operational excellence, you will skillfully negotiate and finalise profitable business deals, while integrating data and insights across sales, service levels, and category performance into your joint business plans and execution.

Main Responsibilities:

• Serve as the primary contact for your customer, managing both immediate and long-term relationships
• Develop and execute daily business plans, leveraging diverse solutions to maximise profits and minimise costs
• Identify, manage, and deliver profitable solutions to commercial, operational, and seasonal challenges
• Implement the internal annual operating plan, driving sales, profitability, and operational targets in collaboration with the customer. Develop recommendations to contribute to the trading and category vision
• Support the delivery of high-level plans, contractual commitments, joint business plans (JBP), and overall business objectives
• Influence cross-functional teams and represent customer needs internally, ensuring both Hallmark and the customer succeed in the market. Contribute to CDP alignment and range builds (e.g., Retail Merchandising, Customer Operations, Product, Marketing)
• Lead weekly alignment meetings, post-implementation reviews, and update meetings with the support of the wider team
• Assist in the development and mentoring of team members
• Take responsibility for your own continuous personal development

As the commercial lead you'll work with Hallmarkers across our business to ensure we're all on track to deliver outstanding results for our convenience customers. 

To be successful in this role we're looking for you to demonstrate:

• Previous experience of Account Management, skilled across new business and business development
• Previous experience of successfully working with UK convenience retailers and have a proven successful track record of deliverables
• You're a skilled, natural negotiator and story teller, leading customers and stakeholders through the journey with you
• An ability to work accurately with numbers and data, evident in their interpretation and use when influencing your customer and stakeholders
• Excellent working knowledge of the grocery retail market, alongside macro and micro influences impacting it
• You're adept at relationship management and have great communication skills, which you are able to flex with your varied customer/stakeholders as necessary
• A high level of commercial acumen, skilled with numbers and excellent attention to detail
• Be comfortable dealing with ambiguity and making educated, speedy decisions with incomplete information
• You are comfortable and confident working with Excel, PowerPoint and other relevant software and systems
   

Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of:

• Competitive salary plus car allowance
• 26 days holiday plus bank holidays
• A care day and volunteering days
• Annual bonus scheme
• Health cashback scheme
• Pension benefit
• Hybrid and flexible working opportunities including working from home opportunities
• Free onsite parking for when you are in the office
• A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance

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