Retail Systems and Operations Analyst - Secondment until April 2023

We're looking for a Retail Systems and Operations Analyst to join our team for approximately 7 months, ensuring Hallmark have strong on-shelf availability (OSA) / order fulfilment (OF) in order to maximise retail sales whilst also minimizing returns to the business. Continuously monitoring systems that impact stock flow to store, anticipating and executing adjustments needed to maintain store level information across all customers including fixtures and fittings management and maximise sales.  

Responsibilities:

• Working closely with Customer Operations, Supply and Commercial teams, you will be responsible for creating everyday and seasonal orders to ensure Hallmark have the correct amount of stock in the right stores at the right time.
• Create and analyse availability and stock at store level reports based on system performance to ensure correct operations and identify opportunities for continuous improvement.
• Work closely with internal teams to support in the execution and delivery of the trade plans including the Planning, Customer Operations and Commercial teams.
• Decide product order placement and volume stock levels to achieve sales targets based on parameters set by Commercial and Sales Operations Executives.
• Identify and resolve errors and issues promptly with the support of related functions to mitigate continued shipping and sales risks.
• Reviewing the re-order system settings and parameters in order to ensure it is running efficiently and maximising availability whilst at the same time ensuring Hallmark are not over stocking Customer’s stores.
• Take a right first time approach when collaborating cross functionally and confidently challenge when identifying process improvements and efficiencies.
• Directly collaborate with internal and external customers to coordinate fixture and stock delivery for physical building in stores in line with required programmes.
• Manage communication regarding stock flow to stores with internal and external customers.

To be successful you will need:

• Experience of Supply Chain coordination preferably within the FMCG industry would be beneficial.
• To be proficient in Excel and comfortable working with large amounts of data. You need to be adept with data analysis tools in Excel. 
• Have the ability to adapt to different types of software and understand how to interrogate them within role.
• To be commercially orientated:
  • Cost management
  • Continuous improvement.
• The ability to interact with internal and external customer as the situation dictates.
• The ability to see the bigger picture within function. 
• Strong EPOS replenishment knowledge either from a National Retailer or Supplier of a National Retailer is an advantage.
• To be a team player.

Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of:

• Competitive salary
• 26 days holiday plus bank holidays (Permanent equivalent)
• Health cashback scheme
• Pension benefit
• Hybrid and flexible working opportunities
• Free onsite parking
• A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance

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