Customer Support - eCommerce

We’re on the lookout for a Customer Service Advisor to join our e-Commerce customer support team — a fantastic opportunity for someone who loves helping people and making every interaction a positive one.

You’ll be the friendly voice and helpful problem-solver for our customers, delivering quick, accurate support across email, phone, and social media. You’ll make sure service levels stay high, records are kept accurate, and every customer feels valued. Plus, you’ll work closely with colleagues to share insights and help us keep improving the customer journey.

Your responsibilities will include but not be limited to:

• Responding to customer enquiries promptly and helpfully
• Connecting with customers across email, phone, and social media
• Resolving complaints with empathy and professionalism
• Building strong product knowledge to confidently answer questions
• Keeping accurate records of conversations and feedback
• Collaborating with colleagues to resolve queries quickly
• Spotting opportunities to improve processes and boost efficiency

Hours and Flexibility
This role is contracted at 20 hours per week for nine months of the year, increasing to full-time during peak trading periods (typically November to January). Additional hours during peak will be scheduled in advance and compensated in line with company policy.

To be successful we’re looking for you to demonstrate:

• Great communication skills — written and verbal
• A positive, empathetic, and professional approach
• Confidence using Microsoft Office tools (Excel, Word, Outlook)
• Strong problem-solving skills and attention to detail
• Ability to stay calm and focused under pressure
• A natural customer-first mindset and a “can-do” attitude

If you’re ready to bring your energy and enthusiasm to a team that values great service and collaboration, we’d love to hear from you.