Customer Service & Admin Advisor

We’re on the lookout for a Customer Service & Admin Advisor to join our team — a great opportunity for someone who enjoys helping people, keeping things organised and making sure everything runs smoothly behind the scenes.

In this role, you’ll support both customers and suppliers by handling queries, keeping our admin processes on track and helping us deliver a seamless service across our O2C (Order to Cash) and P2P (Purchase to Pay) activities. You’ll work closely with our O2C & P2P Controllers and wider Finance Shared Services team to make sure tasks are completed accurately, on time and always with a friendly, helpful approach.

Your responsibilities will include but not be limited to:

• Responding to customer and supplier queries by phone and email within agreed SLAs
• Processing customer and supplier documents quickly, accurately and in line with KPIs
• Completing a range of O2C & P2P admin tasks and ensuring process controls are followed
• Keeping policies and SOPs up to date and making sure they’re followed
• Working as part of the team to spot and support continuous improvement opportunities
• Helping create smooth, efficient admin processes that support both internal teams and external partners

This is a great role for someone who’s naturally organised, enjoys variety and loves providing great service. You’ll be part of a supportive team, with opportunities to learn, grow and help shape how we work.

To be successful we’re looking for you to demonstrate:

• Strong written and verbal communication skills
• Fast and accurate data entry skills
• Confidence using Microsoft Office (especially Excel, Word and Outlook)
• Ability to manage a busy workload and work well under pressure
• A proactive approach and confidence using your own initiative
• A calm, friendly attitude when handling a wide range of queries
• (Bonus) An understanding of O2C & P2P processes

If you enjoy helping people, keeping processes running smoothly and being at the heart of a busy, friendly team, we’d love to hear from you.